​FreshPaws Pet Potty System Return Policy

At FreshPaws, we take pride in the quality of our products and want to ensure that you and your pet are completely satisfied with your purchase. If you receive a defective product, we are here to help.
Return Policy for Defective Products Only:

• Eligibility: We accept returns only for products that are found to be defective. Normal wear and tear or damage caused by misuse are not covered under this policy.
• Return Window: Defective items must be returned within 30 days of the original purchase date. Returns made after this period will not be accepted.
• No Exchanges: FreshPaws does not offer product exchanges. If your product is defective, you will need to follow the return process to receive a refund.

Refund Details:

• If your return is approved, you will be refunded the original price paid for the item, including applicable taxes. The refund will be issued to the original payment method used at the time of purchase.
• Shipping Costs: Customers are responsible for all shipping costs associated with returning the defective item.

How to Initiate a Return:

1. Contact our customer service team at 855-376-3330 with your order number and details of the defect.
2. Our team will review your claim and provide further instructions for returning the item if it qualifies under our return policy.
3. Once the item is received and inspected, we will process your refund.

Thank you for choosing FreshPaws. We are committed to providing quality products and excellent customer service!